FAQs

Frequently Asked Questions (FAQs)

How can I place an order?

Ordering from Tango Sports & Fitness is quick and simple. Browse our website, select your desired products, and add them to your cart. Once you proceed to checkout and complete your order, you will receive an order confirmation via SMS and email, including your order number and purchase summary. You can also track your order through your customer account if you have registered on our website.

Why should I shop online with Tango Sports & Fitness?

Shopping directly from our website gives you access to:

Competitive pricing
Genuine and high-quality products
Fast nationwide delivery
Secure payment options
Easy exchange support
Dedicated customer service
Exclusive online promotions and offers

What payment methods do you accept?

We currently accept:

Cash on Delivery (COD)
Bank Transfer
Debit & Credit Cards

What are the delivery charges?

FREE Delivery on orders of Rs. 1,999 and above.
A standard delivery charge of Rs. 150 applies to orders below Rs. 1,999 weighing up to 0.5 kg.
Shipping charges for heavier items may vary depending on the product's weight and destination.

What is your delivery time?

We dispatch confirmed orders as quickly as possible.

Lahore

Orders are typically delivered within 48 hours after confirmation.

Outside Lahore

Orders are usually delivered within 3–5 working days, with a maximum delivery time of 5 working days, depending on the courier service and destination.

Please note that delivery times may vary during public holidays, sale events, or due to unforeseen courier delays.

Can I cancel my order?

Yes. Orders can be cancelled before they are dispatched.

Once your order has been shipped, it cannot be cancelled and will instead be subject to our Exchange Policy.

For assistance, please contact our Customer Support team.

How do I know if my product is eligible for an exchange?

Most products are eligible for exchange within 14 days of delivery, provided they are:

Unused
In their original packaging
Accompanied by the original invoice or proof of purchase

For complete details, please refer to our Exchange Policy.

How long do I have to request an exchange or refund?

Exchange or refund requests must be submitted within 14 days of receiving your order.

The product must remain unused, unopened (where applicable), and in its original condition with all packaging and accessories included.

Is an advance payment required for heavy or high-value orders?

Yes. To ensure smooth order processing and reduce unnecessary courier losses caused by order refusals, selected heavy or high-value orders require a partial advance payment.

Orders valued at approximately Rs. 18,000 or above, particularly bulky fitness equipment and heavy products, may require an advance payment of Rs. 3,000 to Rs. 5,000, depending on the product and shipping cost.

The exact advance amount will be confirmed by our customer support team before dispatch.

This advance policy has been introduced because some customers place large orders and refuse delivery without a valid reason, resulting in significant two-way courier charges. The advance helps us process genuine orders efficiently while continuing to offer reliable nationwide delivery.

Need Help?

If you have any questions regarding your order, delivery, payment, or products, our Customer Support team is always ready to assist you.

Tango Sports & Fitness is committed to providing a secure, transparent, and hassle-free shopping experience for customers across Pakistan.