FAQs

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order number and summary to your email as well as on you provided phone number. Order summary will also be stored to your account as well.

Why should I buy online?

By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could be a huge time saver. At online we also provide Same day deliveries

What payment methods can I use?

Currently we support COD (Cash on Delivery) and Credit Card on delivery payment methods. Online payment methods are in the pipelines and shall be integrated soon.

What are the delivery charges?

Free delivery on orders worth 1,999 PKR and above* (only in selected cities).

Can I cancel my order?

If you want to cancel your order, please contact our helpline number’s

How do I know if my product is eligible for an exchange and/or replacement?

Please visit the Returns & Exchanges page (Insert return & exchange) for further details.

How long do I have to initiate my request for a refund or replacement?

You can initiate your request for a refund or replacement within 7 days of delivery. You must have proof of purchase and the condition of the product should not be opened or used.

What is Delivery on Date (Calendar)?

You can choose from the calendar a date within the next 2 days in which you require a delivery.